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SHIPPING // UK £2.95 // Europe £3.55 // Worldwide £4.55 // Order before 2:30pm Mon-Fri for same-day dispatch
Delivery and Returns
- All parcels with UK destinations are sent out using Royal Mail First Class Post
- We aim to post all orders received before 2:30pm, on the same day (weekdays only). Most customers receive their orders within one or two days of postage, often the very next day!
- International parcels are sent out using the Royal Mail Standard International service
- Europe takes on average 5 working days
- Australia takes about 6 - 12 days
- USA takes around 12 - 25 days
- The rest of the world, we can only say be patient- it always arrives eventually!
- UK £2.95 fixed price
- Europe £3.55 fixed price
- Worldwide £4.55 fixed price
CUSTOMER GUARANTEES AND RETURNS
- -If you are not satisfied with your goods, for whatever reason, a full refund (of the price paid, excluding postage) will be given on their return for up to 30 days after purchase, as long as they are returned in their original, fully resalable condition, and in their orignal, undamaged packaging. Extra care must be taken when trying on clothing (please note *underwear exception* below), please ensure you are not wearing any make-up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
We cannot accept returns once an item of underwear or hosiery has been tried on. We supply a dimensions grid so that you can be sure that you are ordering underwear that will fit correctly: please measure your hips and waist and apply this information to the grid. If you have any sizing queries, please e-mail or phone us- our contact details are below.
- -A full refund (including postage), or exchange will be offered, without time-limit, for faulty (due to manufacture but not design) items, subject to the items not having been subjected to excessive force or other operation beyond their design and/or manufactuaring capability. This is does not affect your statutory rights.
- -If you have any complaints concerning a product or our service, please contact us promptly so that we can deal with the matter swiftly and fairly. We aim to deal with all such matters within 2 working days
The Big Bloomers Company
Unit X1 Islington Wharf
Tel: 01326 373 268