All parcels with UK destinations are sent out using Royal Mail First Class Post
We aim to post all orders received before 2:30pm, on the same day (weekdays only). Most customers receive their orders within one or two days of postage, often the very next day!
International parcels are sent out using the Royal Mail Standard International service
Europe takes on average 5 working days
Australia takes about 6 - 12 days
USA takes around 12 - 25 days
The rest of the world, we can only say be patient- it always arrives eventually!
UK £2.95 fixed price
Europe £3.55 fixed price
Worldwide £4.55 fixed price
BUY SIX AND GET THE SEVENTH FREE (ONLY AVAILABLE ON CERTAIN PRODUCTS)
You simply need to order six of the item and we will add the seventh automatically, you DO NOT need to add seven items to the shopping cart, or pay for seven. If you have mixed the colours or the sizes then please let us know by e-mail which colour/size that you would like free.
CUSTOMER GUARANTEES AND RETURNS
If within 30 days of purchase you are not satisfied with your item, for whatever reason, a full refund (of the price paid, excluding postage) will be given on the return of the goods; however please note the exception on underwear Underwear exception Because of the nature of these goods, we cannot accept returns once an item of underwear has been tried on. We supply a dimensions grid so that you can be sure that you are ordering knickers that will fit correctly, please be sure to measure your hips and apply this information to the grid so that the knickers are a comfortable fit. .
A full refund (including postage) will be offered, without time-limit, for faulty (by reason of manufacture but not design) items, subject to the items not having been subjected to excessive force or other operation beyond their design and/or manufactuing capability. This does not affect your statutory rights.
If you have any complaints concerning the product or our service please contact us promptly in order that we can swiftly and fairly deal with the matter. We aim to deal with all such matters within 2 working days. See below for contact details.
Penningtons (Falmouth) Ltd Bohelland House Church Road Penryn Cornwall TR10 8BY