Please note that in shopping with Penningtons Ltd. we offer you safe, secure and easy use of all credit and debit card facilities. All card numbers and personal details are encrypted when you place your order automatically via the inbuilt Protex secure payments gateway. We are also committed to protecting your privacy and will not disclose information collected from you to third parties, and will always act lawfully within the terms of the UK Data Protection Act.
For orders up to £300 (UKP) goods will be delivered, at £2.95 regardless of weight or quantity in the UK. Extra costs will be incurred for shipping outside of the UK.
If you require delivery to an address other than the registered cardholders address please supply the shipping details when you place your order.
Orders will be processed within 24 hours during working hours or within the next working day following weekends and public holidays.
If within 30 days of purchase you are not satisfied with your item, for whatever reason, a full refund (of the price paid, excluding postage) will be given on the return of the goods; However please note the exception on underwear Underwear exception Because of the nature of these goods, we cannot accept returns once an item of underwear has been tried on. We supply a dimensions grid so that you can be sure that you are ordering knickers that will fit correctly, please be sure to measure your hips and apply this information to the grid so that the knickers are a comfortable fit.
A full refund (including postage) will be offered, without time-limit, for faulty (by reason of manufacture but not design) items, subject to the items not having been subjected to excessive force or other operation beyond their design and/or manufactuing capability. This does not affect your statutory rights.
We make a nominal charge for packaging and postage. However, if you return items and request a refund, the difference between our nominal postal charge and the correct postage for the items sent to you will be deducted from your refund.
If you have any complaints concerning the product or our service please contact us promptly in order that we can swiftly and fairly deal with the matter. We aim to deal with all such matters within 2 working days. See below for contact details.
Penningtons (Falmouth) Ltd Bohelland House Church Road Penryn Cornwall TR10 8BY