Refund Policy
If you are not satisfied with your goods, for whatever reason, a full refund will be given on their return for up to 30 days after purchase, as long as they are returned in their original, fully resalable condition, and in their original, undamaged packaging. Extra care must be taken when trying on clothing (please note *underwear exception* below), please ensure you are not wearing any make-up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged.
*Underwear Exception*
We cannot accept a return once an item of underwear or hosiery has been tried on. (Please note, this does not apply to our All Woman Pull Over Bra - this can be returned for a refund as long as it meets the criteria above). Please check our size charts so that you can be sure you’re ordering underwear that will fit correctly: measure your hips and waist then apply this information to the chart. Please don't hesitate to get in touch before placing your order if you have any sizing queries, just send us a quick e-mail or give our friendly team a call - our contact details are below.
A full refund (including postage) will be offered, without time-limit, for faulty (due to manufacture but not design) items, subject to the items not having been subjected to excessive force or other operation beyond their design and/or manufacturing capability. This is does not affect your statutory rights.
Customers are responsible for paying the return postage, unless the item being returned is faulty (due to manufacture but not design), in which case we will pay for the return. Items must be returned in their original, fully resalable condition, and in their original, undamaged packaging.
Please send Items to:
Unit D3 Church View Business Park
Bickland Water Road
Falmouth
Cornwall
TR11 4FZ