Terms and Conditions

Terms and Conditions


  • By Credit Card

  • By Debit Card

  • PayPal

  • Apple Pay

  • By Cheque made payable to Penningtons (Falmouth) Ltd


Please note that in shopping with Penningtons (Falmouth) Ltd. we offer you safe, secure and easy use of all credit and debit card facilities. All card numbers and personal details are encrypted when you place your order automatically via Shop Pay (Stripe). We are also committed to protecting your privacy and will not disclose information collected from you to third parties, and will always act lawfully within the terms of the UK Data Protection Act. 


  • All orders with UK destinations that fit through the letterbox are sent out using Royal Mail First Class Post, and larger parcels via Royal Mail Tracked

  • We aim to dispatch all orders received before 2:30pm, on the same day (excluding weekends and bank holidays).  Most customers receive their orders within one or two days of postage, often the very next day!

  • International parcels are sent out using the Royal Mail Tracked & Signed service where this is available. For countries where it's not available, they are sent out using either Royal Mail Tracked, or Royal Mail Signed service

  • Europe takes on average 5 working days

  • Australia takes on average 6 - 12 days

  • USA takes on average 12 - 25 days

  • Delivery times for all other international destinations vary, please contact us for more information



Delivery charges are fixed for all orders (up to a maximum value of £300)

  • UK £3.95 fixed price

  • Europe £9.95 fixed price

  • Worldwide £10.95 fixed price

Local taxes and duties: All orders are shipped directly from the UK. Some countries may require you to pay import duties and/or taxes once your order arrives at its destination. Unfortunately we have no control over these charges and we can't tell you exactly how much you will be charged, as this varies widely depending on the country you live in. For further detail we suggest that you check import duties, customs and local sales taxes with your postal service and/or local customs office before placing your order.


  • If you are not satisfied with your goods, for whatever reason, a full refund will be given on their return for up to 30 days after purchase, as long as they are returned in their original, fully resaleable condition, and in their original, undamaged packaging. Extra care must be taken when trying on clothing (please note *underwear exception* below), please ensure you are not wearing any make-up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged

  • Customers are responsible for paying the return postage, unless the item being returned is faulty (due to manufacture but not design), in which case we will pay for the return

  • A full refund (including postage) will be offered, without time-limit, for faulty (due to manufacture but not design) items, subject to the items not having been subjected to excessive force or other operation beyond their design and/or manufacturing capability. The item must be returned to us. This is does not affect your statutory rights

  • If you have any complaints concerning a product or our service, please contact us promptly so that we can deal with the matter swiftly and fairly. We aim to deal with all such matters within 2 working days

  • We don't offer exchanges; if you're not happy with the size/colour of your item please return it to us for a refund and place a new order for the item in your preferred size/colour

*Underwear Exception*

We cannot accept a return once an item of underwear or hosiery has been tried on. (Please note, this does not apply to our All Woman Pull Over Bra - this can be returned for a refund as long as it meets the criteria above). Please check our size charts so that you can be sure you’re ordering underwear that will fit correctly: measure your hips and waist then apply this information to the chart. Please don't hesitate to get in touch before placing your order if you have any sizing queries, just send us a quick e-mail or give our friendly team a call - our contact details are below 


The Big Bloomers Company
Unit D3 Church View Business Park
Bickland Water Road
TR11 4FZ

Tel: 01326 373 268

Email: hello@thebigbloomerscompany.co.uk